VATSIM - Networking issues causing Datafeed corruption and Slurper outages – Incident details

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Networking issues causing Datafeed corruption and Slurper outages

ResolvedDegraded performance7 hours 37 minutes

Affected

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We've restarted more of our systems and are seeing recovery. Please reach out if you're still seeing issues.

  • UpdateUTC

    We are currently seeing network connectivity issues at our provider's datacenter in Frankfurt. Pilots and controllers connected to Germany 1 & 2 may occasionally be timed out by the AFV Slurper and lose audio connection.

    We've also observed occasional corruption of the Datafeed. Applications using the Datafeed (SimAware, VAT-Spy, VATprism, etc) will occasionally not be able to fetch network data.

  • IdentifiedUTC

    While the issues with Slurper have resolved, we're still seeing occasional corruption of the Datafeed. Applications using the Datafeed (SimAware, VAT-Spy, VATprism, etc) will occasionally not be able to fetch network data.

  • MonitoringUTC

    We're starting to see recovery at this time. The Datafeed is back to its normal state and AFV connections are no longer being timed out.
    We'll keep monitoring this incident in case any further issues come up.

  • IdentifiedUTC

    Our compute provider is experiencing networking issues that are affecting our Datafeed and Slurper systems.

    VAT-Spy, Simaware, and other consumers of the Datafeed may occasionally receive incorrect or corrupt data.
    Pilots and controllers may occasionally become disconnected from Audio for VATSIM.

    Thank you for your patience while we work towards a resolution with our vendors.