All systems operational

FSD USA-WEST Network Connectivity

September 13, 2023 at 8:54 PM
Resolved after about 5 hours


Degraded performance
USA West
Automatic Server Selection
  • Resolved

    This incident has been resolved. FSD USA-WEST and Automatic Server Selection are fully operational.

  • Monitoring

    We plan to bring US-WEST and Automatic Server Selection back to full service shortly. Network connectivity issues with one of our providers has been resolved.

  • Identified

    We are continuing to keep FSD USA-WEST and one server supporting Automatic Server Selection out of service. All other systems remain fully operational.

  • Identified

    FSD USA-WEST and a server supporting Automatic Server Selection have been disconnected from the network. This removes impact from network operations. Once connectivity is restored we will bring them back into service. At this time everything else is operating properly. New connections will be sent to servers not impacted and existing have been migrated to others.

    When those servers were in service, users may have occasionally been unable to connect to FSD or experienced netsplits.

  • Identified

    FSD USA-WEST has been taken out of service while connectivity is restored.

  • Identified

    One of our upstream providers is experiencing networking problems in their SFO region. This is currently affecting FSD's USA-WEST server.