VATSIM - Notice history

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Jul 2023

Web services down due to offline Kubernetes node
ResolvedMajor outage16 minutes
  • Resolved
    UTC
    Resolved

    Access to web services has been restored - this incident is now resolved.

  • Identified
    UTC
    Identified

    One of our Kubernetes nodes went offline unexpectedly and has caused several web services to go down. We're working on bringing everything back up.

JUL4
Support Center server migration
CompletedMaintenance28 minutes
  • Completed
    July 04, 2023 at 3:28 AMUTC
    Completed
    July 04, 2023 at 3:28 AMUTC

    The support center migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progress
    July 04, 2023 at 3:01 AMUTC
    In progress
    July 04, 2023 at 3:01 AMUTC

    Maintenance is now in progress. The Support Center will temporarily be unavailable while we complete a migration.

  • Planned
    July 04, 2023 at 3:00 AMUTC
    Planned
    July 04, 2023 at 3:00 AMUTC

    We will be performing a migration of support.vatsim.net to a new server at 0300z.
    The Support Center will be unavailable during that time.

Jun 2023

JUN22
E-Learning server migration
CompletedMaintenance1 hour 27 minutes
  • Completed
    June 22, 2023 at 4:27 AMUTC
    Completed
    June 22, 2023 at 4:27 AMUTC

    The great E-Learning migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progress
    June 22, 2023 at 3:50 AMUTC
    In progress
    June 22, 2023 at 3:50 AMUTC

    Maintenance is now in progress.
    Due to the late start, it may last longer than originally estimated.

  • Planned
    June 22, 2023 at 3:00 AMUTC
    Planned
    June 22, 2023 at 3:00 AMUTC

    We will be performing a migration of learn.vatsim.net to a new server at 0300z.
    The E-Learning system will be unavailable during that time.

May 2023

MAY16
Kubernetes cluster upgrades
CompletedMaintenance13 minutes
  • Completed
    May 16, 2023 at 4:13 AMUTC
    Completed
    May 16, 2023 at 4:13 AMUTC

    Maintenance has completed successfully.

  • In progress
    May 16, 2023 at 4:00 AMUTC
    In progress
    May 16, 2023 at 4:00 AMUTC

    Maintenance is now in progress.

  • Planned
    May 16, 2023 at 4:00 AMUTC
    Planned
    May 16, 2023 at 4:00 AMUTC

    Kubernetes upgrades will occur tonight at 04:00 UTC. Expect web services to be flaky while our compute instances are rotated out.

myVATSIM timing out on a subset of requests
ResolvedDegraded performance6 hours 40 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We've restarted our API deployment and are starting to see recovery at this time.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

myVATSIM intermittent timeouts
ResolvedDegraded performance3 hours 5 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have deployed a mitigation to myVATSIM that should resolve the issue. We will continue to monitor the issue and provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

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