VATSIM - Notice history

USA East 2 experiencing major outage

Notice history

Jul 2023

Web services down due to offline Kubernetes node
  • Resolved
    Resolved

    Access to web services has been restored - this incident is now resolved.

  • Identified
    Identified

    One of our Kubernetes nodes went offline unexpectedly and has caused several web services to go down. We're working on bringing everything back up.

Support Center server migration
  • Completed
    July 04, 2023 at 3:28 AM
    Completed
    July 04, 2023 at 3:28 AM

    The support center migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progress
    July 04, 2023 at 3:01 AM
    In progress
    July 04, 2023 at 3:01 AM

    Maintenance is now in progress. The Support Center will temporarily be unavailable while we complete a migration.

  • Planned
    July 04, 2023 at 3:00 AM
    Planned
    July 04, 2023 at 3:00 AM

    We will be performing a migration of support.vatsim.net to a new server at 0300z.
    The Support Center will be unavailable during that time.

Jun 2023

E-Learning server migration
  • Completed
    June 22, 2023 at 4:27 AM
    Completed
    June 22, 2023 at 4:27 AM

    The great E-Learning migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progress
    June 22, 2023 at 3:50 AM
    In progress
    June 22, 2023 at 3:50 AM

    Maintenance is now in progress.
    Due to the late start, it may last longer than originally estimated.

  • Planned
    June 22, 2023 at 3:00 AM
    Planned
    June 22, 2023 at 3:00 AM

    We will be performing a migration of learn.vatsim.net to a new server at 0300z.
    The E-Learning system will be unavailable during that time.

May 2023

Kubernetes cluster upgrades
  • Completed
    May 16, 2023 at 4:13 AM
    Completed
    May 16, 2023 at 4:13 AM

    Maintenance has completed successfully.

  • In progress
    May 16, 2023 at 4:00 AM
    In progress
    May 16, 2023 at 4:00 AM

    Maintenance is now in progress.

  • Planned
    May 16, 2023 at 4:00 AM
    Planned
    May 16, 2023 at 4:00 AM

    Kubernetes upgrades will occur tonight at 04:00 UTC. Expect web services to be flaky while our compute instances are rotated out.

myVATSIM timing out on a subset of requests
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've restarted our API deployment and are starting to see recovery at this time.

  • Investigating
    Investigating

    We are currently investigating this incident.

myVATSIM intermittent timeouts
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have deployed a mitigation to myVATSIM that should resolve the issue. We will continue to monitor the issue and provide updates as they become available.

  • Investigating
    Investigating

    We are currently investigating this incident.

May 2023 to Jul 2023

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