VATSIM - Notice history

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Notice history

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Aug 2023

METAR Service Errors
ResolvedMajor outage2 hours 15 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • UpdateUTC

    A temporary fix has been put in place. We continue to implement a permanent solution.

  • IdentifiedUTC

    Currently https://metar.vatsim.net is returning 500 errors. We have identified the problem and are working to resolve it.

Networking issues causing Datafeed corruption and Slurper outages
ResolvedDegraded performance7 hours 37 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We've restarted more of our systems and are seeing recovery. Please reach out if you're still seeing issues.

  • UpdateUTC

    We are currently seeing network connectivity issues at our provider's datacenter in Frankfurt. Pilots and controllers connected to Germany 1 & 2 may occasionally be timed out by the AFV Slurper and lose audio connection.

    We've also observed occasional corruption of the Datafeed. Applications using the Datafeed (SimAware, VAT-Spy, VATprism, etc) will occasionally not be able to fetch network data.

  • IdentifiedUTC

    While the issues with Slurper have resolved, we're still seeing occasional corruption of the Datafeed. Applications using the Datafeed (SimAware, VAT-Spy, VATprism, etc) will occasionally not be able to fetch network data.

  • MonitoringUTC

    We're starting to see recovery at this time. The Datafeed is back to its normal state and AFV connections are no longer being timed out.
    We'll keep monitoring this incident in case any further issues come up.

  • IdentifiedUTC

    Our compute provider is experiencing networking issues that are affecting our Datafeed and Slurper systems.

    VAT-Spy, Simaware, and other consumers of the Datafeed may occasionally receive incorrect or corrupt data.
    Pilots and controllers may occasionally become disconnected from Audio for VATSIM.

    Thank you for your patience while we work towards a resolution with our vendors.

Networking issues affecting FSD
ResolvedDegraded performance5 hours 8 minutes
  • ResolvedUTC

    This incident has been resolved. Our compute provider has patched their networking systems across all regions and has observed full recovery.

  • MonitoringUTC

    Our compute provider has deployed a fix to all regions. Recovery may still be ongoing as systems return back to normal.
    We'll continue monitoring this issue in case it crops back up.

  • IdentifiedUTC

    Our compute provider for FSD and other services is currently experiencing issues globally across their network.
    Users may occasionally be unable to connect to FSD or experience netsplits.
    We will update this incident once we have confirmation that the networking issues have been resolved.

Jul 2023

Web services down due to offline Kubernetes node
ResolvedMajor outage16 minutes
  • ResolvedUTC

    Access to web services has been restored - this incident is now resolved.

  • IdentifiedUTC

    One of our Kubernetes nodes went offline unexpectedly and has caused several web services to go down. We're working on bringing everything back up.

JUL4
Support Center server migration
CompletedMaintenance28 minutes
  • CompletedJuly 04, 2023 at 3:28 AMUTC

    The support center migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progressJuly 04, 2023 at 3:01 AMUTC

    Maintenance is now in progress. The Support Center will temporarily be unavailable while we complete a migration.

  • PlannedJuly 04, 2023 at 3:00 AMUTC

    We will be performing a migration of support.vatsim.net to a new server at 0300z.
    The Support Center will be unavailable during that time.

Jun 2023

JUN22
E-Learning server migration
CompletedMaintenance1 hour 27 minutes
  • CompletedJune 22, 2023 at 4:27 AMUTC

    The great E-Learning migration has completed.
    If you notice any issues, please reach out to the Technology team via support.vatsim.net.

  • In progressJune 22, 2023 at 3:50 AMUTC

    Maintenance is now in progress.
    Due to the late start, it may last longer than originally estimated.

  • PlannedJune 22, 2023 at 3:00 AMUTC

    We will be performing a migration of learn.vatsim.net to a new server at 0300z.
    The E-Learning system will be unavailable during that time.

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